Customer information


  •  If you order before 15:00h and all ordered products are in stock, your order will be sent the same day.
  • is the premium authorized ATTEN.EU distributor.
  •  EU companies don't pay VAT.

Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.

    Customers can return products up to 14 days after purchase for no reason back to us. If you want to return a product you must notify us within 14 days. will provide a address to who you may return the product. Products may be removed from the packaging, but must be unused, as new, in an undamaged packaging (equivalent to the original packaging) and complete to be returned with all accessories. If we find defects or if the product return fails within 14 days after notification we can not do a refund of the full purchase amount. Shipping cost will not be refundable.


    Atten will give a 2 year warranty on their products. This warranty will only be granted if the ATTEN products are purchased form an official atten distributor or reseller / dealer. Products purchased from outside the official dealer channels may be refused for warranty or will be charged with repair / replacement cost. In case of a failure must be contacted and the problem must be made clear in an email. A atten engineer will evaluate the problem and decide if we send a free spare part or need to replace the unit. Shipping of spare parts are free. In case of a return the customer must provide the shipping to us with a good en affordable shipping with tracking. will ship a new unit or repaired unit back for free. will try to return goods within 14 days.

    Taxes and duties

    All products sold on the webshop are already imported in the EU and will be shipped from the Netherlands so there are no extra duty fees if your country is inside the EU. The prices on the web-shop are excluding 21% Dutch VAT. If you are a company with a valid EU VAT number then you can include your company VAT number with the checkout page and the web-shop will not add the 21% Dutch VAT. Customers outside the EU will not be charged the 21% VAT but might have to pay import duty in their own country.

    Shipping cost and information

    We offer free shipping for orders over the €200,- for all countries within the EU. International shipping prices vary depending on the volume and your location this is automatically calculated at the Checkout. If your country is not available please send us email so we can quote you by email. We can also ship with any courier you prefer or ship under your own courier account. These special shipping service can be requested by email ( ).


    Orders can be paid with PayPal, Credit card or a regular IBAN bank transfer. Belgian customers can also opt for Bancontact / Mister Cash. For Paypal and Bancontact / Mister Cash, we charge a transaction fee of 3% and 1% respectively.

    If you request a proforma invoice and pay by Bank transfer you will receive a 4% discount on the total amount, you will receive, after confirming your order, a proforma invoice by email with payment instructions.

    Who is is a registered trade name and owned by JR Special Electronics company registered under the chamber of commerce #: 62793575 in the Netherlands. was founded in 2013 in cooperation with Shenzhen ATTEN Technology Co., Ltd. is an independent official  distributor that will represent Shenzhen ATTEN Technology Co., Ltd in sales and service. All rights are reserved by and Shenzhen ATTEN Technology Co., Ltd. Prices on the shop are the official reseller prices set by Shenzhen ATTEN Technology Co., Ltd. If you have any question you can contact us by email : / or trough our contact info page Tel : +31 653 454 999