Contact

Ask us before you order.

Most of what we are asked comes down to compatibility — which tip fits which handle, which nozzle fits which gun, which spare part a fault points to. Send us the model number and we will answer it, usually the same day. We use this equipment ourselves, so the answer comes from someone who has actually held the tool.

Call us
+852 300 88 225
Email us
info@atten.eu
JRSE Ltd. — trading as ATTEN.eu
No. 50 Stanley Street
Unit D 11/F, Central
Hong Kong
Send a message

Tell us what you are working on

The more specific the model number, the faster the answer. A photo helps for anything mechanical.

We use your details only to answer your enquiry — see our privacy policy. Prefer plain email? info@atten.eu

Before you write

You may be able to answer it faster

These four questions account for most of our inbox, and three of them now have a table on the site that answers them in seconds. Ask us anyway if you are not certain — a wrong tip costs a return.

Which tip fits my station?

The most common question we get. Send the model number from the front panel or the handle grip and we will tell you the series — or check the table yourself.

Tip compatibility table

Which nozzle fits my hot air gun?

ATTEN publishes a station list for two of the four nozzle series only. Send us the model, and a photo of the end of the barrel if you can.

Hot air nozzles

Which spare part do I need?

Handles, heating elements and filters are all model-specific. Describe the fault and we will identify the part — it is often cheaper than you expect.

Spare parts finder

Quotes for several benches

Fitting out a workshop, a training room or a production line? Send the quantities and we will quote, with volume pricing where it applies.

Browse the range
Buying from us

The practical details

Full terms are on the customer information and terms & conditions pages.

2-year warranty
Two years on the base station, one year on the soldering handle.
14-day returns
Unused, undamaged and complete, with the original packaging.
Fit checked before you order
Send a model number and we confirm the tip, nozzle or spare part first.
Quotations for quantity
Workshops, training rooms and production benches, with volume pricing.

Company details

Trading asATTEN.eu
Legal entityJRSE Ltd.
AddressNo. 50 Stanley Street
Unit D 11/F, Central
Hong Kong
Phone+852 300 88 225
Emailinfo@atten.eu

When we are here

Monday – Friday09:00 – 17:00
Saturday & SundayClosed

Visiting? This is an office address, not a shop counter. Please call or email before coming so that someone is free to talk to you.